Frequently Asked Questions
Shipping and Returns
Shipping times and costs vary depending on your location as well as the appointed courier service. We also offer international shipping. Please keep in mind Dew Collective LLC cannot predict or guarantee precise shipping times. Rest assured a tracking number will be provided.
Please note, refunds are not permitted in the event of a change in personal preference, change of mind or the like.
Customs & Duties
Please note, customs and import duties may apply on international purchases depending on your location. The buyer is responsible for these charges.
Authenticity & Quality Guarantee
Every piece is carefully sourced and curated from international suppliers with a double layered authentication mechanism from start to finish. This includes professional verification in-house as well as from accredited verification specialists. If the quality and authenticity of a piece is called into question, we will under no circumstances source or sell that item.
Item Details
At Dew Collective, we believe in transparency and authenticity- this means we insist on providing additional information regarding items upon request, whether that be condition, details of the item, after care as well as any authenticity and quality guarantees. Dew Collective will reflect all relevant information in our imagery and description.
Please keep in mind as these items are vintage pre-loved pieces, items may show general signs of age and previous use.
Final Sale
Please keep in mind as Dew curates exclusive vintage pieces at competitive prices, we are unable to provide refunds or returns in the event of a change in personal preference, change of mind or the like. Returns and refunds will be processed at the discretion of Dew Collective. In such cases, please email us at Dew.collective@outlook.com along with images of the item purchased and relevant information.
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